FAQ

Is the doll included?

No. Getsnoova sells Christmas outfits only. The doll is not included.

What size do the outfits fit?

These outfits are intended for 15–17 cm Labubu dolls. Check the selected outfit and product images before ordering.

Where do you deliver?

Our intended delivery market is Australia. [BEFORE LAUNCH: confirm Australian destinations and any excluded postcodes.]

How much is shipping and how long does delivery take?

[BEFORE LAUNCH: verify shipping origin, charges, processing time and delivery estimates with your fulfilment provider and configure the matching checkout rates.]

How do I track my order?

[BEFORE LAUNCH: confirm whether tracking is available and how tracking details are sent to customers.]

What if my order arrives faulty or damaged?

Please contact [CUSTOMER SERVICE EMAIL] with your order number and a description of the issue. Photos can help us assess the problem. Nothing in our policies excludes your rights under the Australian Consumer Law, including applicable consumer guarantees.

Can I return an item if I change my mind?

[BEFORE LAUNCH: add your change-of-mind returns decision and conditions. These are separate from statutory consumer rights.]

How can I contact Getsnoova?

Email [CUSTOMER SERVICE EMAIL]. [BEFORE LAUNCH: add your legal business name and contact details.]